Hybrid Conferencee

International Conference on Customer Relationship Marketing and Management (ICCRMM - 27)

2nd - 3rd April 2027 | Ouro Preto, Brazil
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Expand the Academic Reach of Your Research - a Q1-ranked and Scopus-indexed journal publication opportunity

Journal consideration and publication are subject to editorial review, peer review and applicable journal policies.

Conference Notifications:

"Be sure to check this section regularly for all Research Plus International Conference updates. We’ll keep you informed about deadlines, event details, and more important notifications."

Call for Papers Extended:
"The deadline for full paper submissions has been extended for the Research Plus International Conference in Ouro Preto. Submit your research by today to participate in one of the top conferences."
Certificate of Presentation:
"Present your research and receive a Certificate of Presentation to recognise your valuable contribution to the conference."
Abstract Submissions Open:
"Abstract submissions for the Ouro Preto event are now open! Don’t miss the chance to present your research. Submit now."
Networking with Global Experts:
"Engage with researchers and professionals from around the world at the Ouro Preto conference. Build collaborations and gain insights from leading experts."
Keynote Speaker Sessions:
"Don’t miss our Keynote Sessions in Ouro Preto, featuring global leaders and innovators sharing their knowledge."
Best Paper & Best Paper Presentation Award:
"Submit your paper and stand a chance to win the Best Paper Presentation Award. The winner will be recognized at the conference in Ouro Preto."
SDG-Inspired Conference Focus:
"Our conference will highlight research that addresses global sustainability, inclusive education, and solutions for environmental challenges."

Call for Paper

The ICCRMM aims to explore emerging trends and future directions in research and innovation. It provides a collaborative platform for researchers and professionals to share ideas that shape the future of their respective domains.

The conference highlights advancements in Marketing, Management, Human Resources, Business Ethics, encouraging innovative, solution-oriented research that addresses global challenges and technological evolution.

Authors are invited to submit papers addressing, but not limited to, the following areas:

01
Customer relationship management strategies
02
Impact of technology on customer relationships
03
Personalization in customer relationship marketing
04
Customer loyalty programs and effectiveness
05
Data privacy in customer relationship management
06
Omnichannel strategies for customer engagement
07
Role of social media in customer relationships
08
Customer feedback and relationship management
09
Crisis management in customer relationships
10
Cultural differences in customer relationship strategies
11
Customer relationship management in e-commerce
12
Future trends in customer relationship marketing
13
Impact of AI on customer interactions
14
Customer experience and relationship building
15
Challenges in managing customer relationships
16
Customer segmentation strategies
17
Ethics in customer relationship marketing
18
Building trust in customer relationships
19
Measuring success in customer relationship management
20
Innovative tools for customer engagement