Hybrid Conferencee

International Conference on Data-Driven Customer Relationship Management (ICDCRM - 26)

28th - 29th August 2026 | Milan, Italy

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Conference Notifications:

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Call for Papers Extended:
"The deadline for full paper submissions has been extended for the Research Plus International Conference in Milan. Submit your research by today to participate in one of the top conferences."
Certificate of Presentation:
"Present your research and receive a Certificate of Presentation to recognise your valuable contribution to the conference."
Abstract Submissions Open:
"Abstract submissions for the Milan event are now open! Don’t miss the chance to present your research. Submit now."
Networking with Global Experts:
"Engage with researchers and professionals from around the world at the Milan conference. Build collaborations and gain insights from leading experts."
Keynote Speaker Sessions:
"Don’t miss our Keynote Sessions in Milan, featuring global leaders and innovators sharing their knowledge."
Best Paper & Best Paper Presentation Award:
"Submit your paper and stand a chance to win the Best Paper Presentation Award. The winner will be recognized at the conference in Milan."
SDG-Inspired Conference Focus:
"Our conference will highlight research that addresses global sustainability, inclusive education, and solutions for environmental challenges."

Conference Session Tracks

SDG Wheel

Aligned with

UN Sustainable Development Goals

This conference contributes to global sustainability by aligning its research discussions and academic sessions with key United Nations Sustainable Development Goals. It fosters knowledge exchange, innovation, and collaborative engagement.

SDG 8
SDG 8 Decent Work and Economic Growth
SDG 9
SDG 9 Industry, Innovation and Infrastructure
SDG 12
SDG 12 Responsible Consumption and Production
Track 01

Innovations in CRM Analytics

This track focuses on the latest advancements in CRM analytics, exploring tools and techniques that enhance customer insights. Participants will discuss methodologies that drive effective decision-making in customer relationship management.

Track 02

Predictive Modeling for Customer Engagement

This session will delve into predictive modeling techniques that facilitate deeper customer engagement. Researchers will present case studies demonstrating how predictive analytics can enhance customer interactions and satisfaction.

Track 03

Customer Segmentation Strategies

This track examines innovative approaches to customer segmentation, emphasizing data-driven methods. Presentations will highlight the impact of effective segmentation on targeted marketing and customer retention.

Track 04

Behavioral Insights in Marketing

This session will explore the role of behavioral insights in shaping marketing strategies. Attendees will learn how understanding customer behavior can lead to more effective marketing campaigns and improved customer loyalty.

Track 05

Retention Strategies in Data-Driven Environments

This track focuses on retention strategies that leverage data analytics to maintain customer loyalty. Discussions will center on best practices and innovative techniques for reducing churn rates.

Track 06

Analytics Platforms for Business Intelligence

This session will investigate various analytics platforms that enhance business intelligence capabilities. Participants will evaluate the effectiveness of different tools in driving data-informed decisions.

Track 07

Data Mining Techniques for CRM

This track will cover data mining techniques specifically tailored for customer relationship management. Presentations will illustrate how these techniques can uncover valuable insights from large datasets.

Track 08

Marketing Automation and Customer Loyalty

This session will explore the intersection of marketing automation and customer loyalty programs. Experts will discuss how automation can streamline processes and enhance customer engagement.

Track 09

Real-Time Insights for Enhanced Customer Experience

This track focuses on the importance of real-time insights in improving customer experience. Attendees will learn about technologies and strategies that enable businesses to respond swiftly to customer needs.

Track 10

Integrating Data for Comprehensive CRM Solutions

This session will address the challenges and solutions related to data integration in CRM systems. Presenters will share insights on creating a unified view of customer data to drive better business outcomes.

Track 11

The Future of Data-Driven Marketing

This track will explore emerging trends and future directions in data-driven marketing. Participants will discuss the implications of new technologies and methodologies on customer relationship management.