Hybrid Conferencee

International Conference on Customer-Centric Digital Banking Models (ICCCDBM - 27)

12th - 13th March 2027 | Dubai, UAE
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Conference Programme

Tentative Conference Agenda

Explore the proposed two-day programme developed around the conference Session Tracks and aligned United Nations Sustainable Development Goals.

Conference Format Hybrid Conference In-person and virtual participation
Programme 2 Days 12–13 March 2027
Academic Scope 11 Tracks Conference Session Tracks
Research Scope 20 Areas Call for Papers themes
SDG Alignment 6 SDGs SDGs 8, 9, 10, 12, 16 and 17
Tentative Agenda & Timings

Session timings, sequence, track grouping and allocations are tentative and subject to change. Final timings will be confirmed closer to the conference. All timings follow the local time of the conference location.

Day 01

Opening, Keynote & Technical Sessions

12 MAR 2027 HYBRID
  1. 09:00 AM 09:30 AM

    Registration, Welcome Kit Collection & Virtual Check-in

    Participant arrival, credential verification and virtual lobby access.

    HYBRID
  2. 09:30 AM 09:45 AM

    Networking Tea & Digital Welcome

    Informal networking for on-site and virtual participants.

    HYBRID
  3. 09:45 AM 10:30 AM

    Welcome Address, Opening Plenary & Keynote Presentation I

    Opening of the conference and introduction to its research focus.

    PLENARY
  4. 10:30 AM 12:30 PM

    Concurrent Technical Session I

    3 TRACKS
    Track 01
    Innovations in Customer-Centric Banking Models
    89
    Track Overview

    This track explores the latest innovations in banking that prioritize customer needs and preferences. Papers should focus on new digital models that enhance customer engagement and satisfaction.

    Track 02
    Data Analytics and Personalization in Banking
    912
    Track Overview

    This session examines the role of data analytics in creating personalized banking experiences. Contributions should highlight techniques for leveraging customer data to improve service delivery and product offerings.

    Track 03
    AI and Machine Learning Applications in Banking
    89
    Track Overview

    This track focuses on the integration of artificial intelligence and machine learning in banking operations. Submissions should discuss innovative applications that enhance decision-making and operational efficiency.

  5. 12:30 PM 01:30 PM

    Lunch & Networking Break

    Refreshment interval and networking opportunity.

    BREAK
  6. 01:30 PM 03:30 PM

    Concurrent Technical Session II

    3 TRACKS
    Track 04
    Mobile Banking: Trends and User Experience
    910
    Track Overview

    This session investigates the evolving landscape of mobile banking and its impact on user experience. Papers should analyze trends and user feedback to propose enhancements in mobile banking services.

    Track 05
    Digital Transformation Strategies in Banking
    89
    Track Overview

    This track addresses the strategies banks are employing to undergo digital transformation. Contributions should explore challenges and best practices in implementing digital initiatives within traditional banking frameworks.

    Track 06
    Customer Engagement through Omni-Channel Banking
    910
    Track Overview

    This session focuses on the importance of omni-channel banking in enhancing customer engagement. Papers should discuss how seamless integration across channels can improve customer loyalty and satisfaction.

  7. 03:30 PM 04:00 PM

    Interactive Q&A, Day 1 Summary & Group Photo

    Closing interaction and key takeaways from the first day.

    CLOSING
View Day 02 Schedule →
Day 02

Keynote, Technical Sessions & Awards

13 MAR 2027 HYBRID
  1. 09:00 AM 09:15 AM

    Participant Check-in & Day 2 Welcome

    On-site attendance confirmation and virtual lobby access.

    HYBRID
  2. 09:15 AM 10:00 AM

    Keynote Presentation II

    Expert address on the future of the conference research domain.

    PLENARY
  3. 10:00 AM 12:00 PM

    Concurrent Technical Session III

    3 TRACKS
    Track 07
    Operational Efficiency in Banking Processes
    89
    Track Overview

    This track examines methods for optimizing banking operations to achieve greater efficiency. Submissions should present case studies or frameworks that illustrate successful process optimization.

    Track 08
    Risk Management in Digital Banking Environments
    1617
    Track Overview

    This session explores the unique risks associated with digital banking and strategies for effective risk management. Contributions should focus on regulatory compliance and innovative risk assessment methodologies.

    Track 09
    Service Quality in Customer-Centric Banking
    89
    Track Overview

    This track investigates the determinants of service quality in banking and its impact on customer satisfaction. Papers should analyze frameworks for measuring and enhancing service quality in digital banking contexts.

  4. 12:00 PM 01:00 PM

    Lunch & Networking Break

    Refreshment interval and professional networking.

    BREAK
  5. 01:00 PM 03:00 PM

    Concurrent Technical Session IV

    2 TRACKS
    Track 10
    Predictive Analytics for Financial Products
    89
    Track Overview

    This session focuses on the use of predictive analytics to inform the development and marketing of financial products. Contributions should explore how predictive models can enhance product relevance and customer targeting.

    Track 11
    Strategic Decision Support in Banking
    89
    Track Overview

    This track examines the role of decision support systems in shaping banking strategies. Papers should discuss tools and methodologies that aid in strategic planning and operational decision-making.

  6. 03:00 PM 03:30 PM

    Publications, Best Paper & Best Presentation Awards

    Publication guidance and recognition of outstanding research contributions.

    AWARDS
  7. 03:30 PM 04:00 PM

    Valedictory Session, Closing Remarks & Group Photo

    Conference summary, acknowledgements and formal conclusion.

    CLOSING
← Back to Day 01 Schedule
Aligned SDGs
8 Decent Work and Economic Growth 9 Industry, Innovation and Infrastructure 10 Reduced Inequalities 12 Responsible Consumption and Production 16 Peace, Justice and Strong Institutions 17 Partnerships for the Goals

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