Hybrid Conferencee

International Conference on Customer-Centric Digital Banking Models (ICCCDBM - 26)

4th - 5th December 2026 | Shenzhen, China

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Conference Notifications:

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Call for Papers Extended:
"The deadline for full paper submissions has been extended for the Research Plus International Conference in Shenzhen. Submit your research by today to participate in one of the top conferences."
Certificate of Presentation:
"Present your research and receive a Certificate of Presentation to recognise your valuable contribution to the conference."
Abstract Submissions Open:
"Abstract submissions for the Shenzhen event are now open! Don’t miss the chance to present your research. Submit now."
Networking with Global Experts:
"Engage with researchers and professionals from around the world at the Shenzhen conference. Build collaborations and gain insights from leading experts."
Keynote Speaker Sessions:
"Don’t miss our Keynote Sessions in Shenzhen, featuring global leaders and innovators sharing their knowledge."
Best Paper & Best Paper Presentation Award:
"Submit your paper and stand a chance to win the Best Paper Presentation Award. The winner will be recognized at the conference in Shenzhen."
SDG-Inspired Conference Focus:
"Our conference will highlight research that addresses global sustainability, inclusive education, and solutions for environmental challenges."

Conference Session Tracks

SDG Wheel

Aligned with

UN Sustainable Development Goals

This conference contributes to global sustainability by aligning its research discussions and academic sessions with key United Nations Sustainable Development Goals. It fosters knowledge exchange, innovation, and collaborative engagement.

SDG 8
SDG 8 Decent Work and Economic Growth
SDG 9
SDG 9 Industry, Innovation and Infrastructure
SDG 10
SDG 10 Reduced Inequalities
Track 01

Innovations in Customer-Centric Banking Models

This track explores the latest innovations in banking that prioritize customer needs and preferences. Papers should focus on new digital models that enhance customer engagement and satisfaction.

Track 02

Data Analytics and Personalization in Banking

This session examines the role of data analytics in creating personalized banking experiences. Contributions should highlight techniques for leveraging customer data to improve service delivery and product offerings.

Track 03

AI and Machine Learning Applications in Banking

This track focuses on the integration of artificial intelligence and machine learning in banking operations. Submissions should discuss innovative applications that enhance decision-making and operational efficiency.

Track 04

Mobile Banking: Trends and User Experience

This session investigates the evolving landscape of mobile banking and its impact on user experience. Papers should analyze trends and user feedback to propose enhancements in mobile banking services.

Track 05

Digital Transformation Strategies in Banking

This track addresses the strategies banks are employing to undergo digital transformation. Contributions should explore challenges and best practices in implementing digital initiatives within traditional banking frameworks.

Track 06

Customer Engagement through Omni-Channel Banking

This session focuses on the importance of omni-channel banking in enhancing customer engagement. Papers should discuss how seamless integration across channels can improve customer loyalty and satisfaction.

Track 07

Operational Efficiency in Banking Processes

This track examines methods for optimizing banking operations to achieve greater efficiency. Submissions should present case studies or frameworks that illustrate successful process optimization.

Track 08

Risk Management in Digital Banking Environments

This session explores the unique risks associated with digital banking and strategies for effective risk management. Contributions should focus on regulatory compliance and innovative risk assessment methodologies.

Track 09

Service Quality in Customer-Centric Banking

This track investigates the determinants of service quality in banking and its impact on customer satisfaction. Papers should analyze frameworks for measuring and enhancing service quality in digital banking contexts.

Track 10

Predictive Analytics for Financial Products

This session focuses on the use of predictive analytics to inform the development and marketing of financial products. Contributions should explore how predictive models can enhance product relevance and customer targeting.

Track 11

Strategic Decision Support in Banking

This track examines the role of decision support systems in shaping banking strategies. Papers should discuss tools and methodologies that aid in strategic planning and operational decision-making.