Hybrid Conferencee

International Conference on Retail Banking and Customer Experience (ICRBCE - 26)

21st - 22nd September 2026 | Montreal, Canada

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Conference Notifications:

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Call for Papers Extended:
"The deadline for full paper submissions has been extended for the Research Plus International Conference in Montreal. Submit your research by today to participate in one of the top conferences."
Certificate of Presentation:
"Present your research and receive a Certificate of Presentation to recognise your valuable contribution to the conference."
Abstract Submissions Open:
"Abstract submissions for the Montreal event are now open! Don’t miss the chance to present your research. Submit now."
Networking with Global Experts:
"Engage with researchers and professionals from around the world at the Montreal conference. Build collaborations and gain insights from leading experts."
Keynote Speaker Sessions:
"Don’t miss our Keynote Sessions in Montreal, featuring global leaders and innovators sharing their knowledge."
Best Paper & Best Paper Presentation Award:
"Submit your paper and stand a chance to win the Best Paper Presentation Award. The winner will be recognized at the conference in Montreal."
SDG-Inspired Conference Focus:
"Our conference will highlight research that addresses global sustainability, inclusive education, and solutions for environmental challenges."

Conference Session Tracks

SDG Wheel

Aligned with

UN Sustainable Development Goals

This conference contributes to global sustainability by aligning its research discussions and academic sessions with key United Nations Sustainable Development Goals. It fosters knowledge exchange, innovation, and collaborative engagement.

SDG 8
SDG 8 Decent Work and Economic Growth
SDG 9
SDG 9 Industry, Innovation and Infrastructure
SDG 11
SDG 11 Sustainable Cities and Communities
Track 01

Enhancing Customer Experience in Retail Banking

This track focuses on innovative strategies to improve customer experience in retail banking. It will explore the integration of customer feedback and service design to enhance satisfaction and loyalty.

Track 02

Digital Transformation in Banking

This session will examine the impact of digital technologies on retail banking operations and customer interactions. Discussions will include the role of mobile banking and online platforms in shaping customer preferences.

Track 03

Data Analytics for Customer Insights

This track will delve into the use of data analytics to gain insights into customer behavior and preferences. Participants will explore methodologies for leveraging data to enhance customer relationship management.

Track 04

Operational Efficiency in Banking Services

This session will address strategies for improving operational efficiency within retail banking. Topics will include process optimization and the role of technology in streamlining banking operations.

Track 05

Loyalty Programs and Customer Retention

This track will explore the design and effectiveness of loyalty programs in retail banking. It will analyze how these programs can enhance customer retention and engagement.

Track 06

Service Innovation in Banking

This session will focus on innovative service delivery models in the banking sector. Discussions will include the role of technology and customer-centric approaches in driving service innovation.

Track 07

Risk Management in Retail Banking

This track will examine the challenges and strategies associated with risk management in retail banking. Participants will discuss the implications of regulatory requirements and market volatility on banking practices.

Track 08

Marketing Analytics in Banking

This session will explore the application of marketing analytics in understanding customer needs and preferences. It will highlight techniques for optimizing marketing strategies in the banking sector.

Track 09

Omni-Channel Banking Strategies

This track will investigate the implementation of omni-channel strategies in retail banking. Discussions will focus on creating seamless customer experiences across various banking channels.

Track 10

AI and Predictive Analytics in Banking

This session will explore the integration of artificial intelligence and predictive analytics in enhancing banking services. Participants will discuss the potential of these technologies in improving decision-making and customer engagement.

Track 11

Banking Strategy in a Competitive Landscape

This track will analyze strategic approaches for retail banks in a rapidly evolving market. It will focus on competitive positioning, innovation, and adapting to changing customer expectations.