Hybrid Conferencee

International Conference on Customer Relationship Management in Banking (ICCRMB - 26)

21st - 22nd September 2026 | Seoul, South Korea

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Conference Notifications:

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Call for Papers Extended:
"The deadline for full paper submissions has been extended for the Research Plus International Conference in Seoul. Submit your research by today to participate in one of the top conferences."
Certificate of Presentation:
"Present your research and receive a Certificate of Presentation to recognise your valuable contribution to the conference."
Abstract Submissions Open:
"Abstract submissions for the Seoul event are now open! Don’t miss the chance to present your research. Submit now."
Networking with Global Experts:
"Engage with researchers and professionals from around the world at the Seoul conference. Build collaborations and gain insights from leading experts."
Keynote Speaker Sessions:
"Don’t miss our Keynote Sessions in Seoul, featuring global leaders and innovators sharing their knowledge."
Best Paper & Best Paper Presentation Award:
"Submit your paper and stand a chance to win the Best Paper Presentation Award. The winner will be recognized at the conference in Seoul."
SDG-Inspired Conference Focus:
"Our conference will highlight research that addresses global sustainability, inclusive education, and solutions for environmental challenges."

Conference Session Tracks

SDG Wheel

Aligned with

UN Sustainable Development Goals

This conference contributes to global sustainability by aligning its research discussions and academic sessions with key United Nations Sustainable Development Goals. It fosters knowledge exchange, innovation, and collaborative engagement.

SDG 8
SDG 8 Decent Work and Economic Growth
SDG 9
SDG 9 Industry, Innovation and Infrastructure
SDG 10
SDG 10 Reduced Inequalities
Track 01

Innovations in Customer Relationship Management

This track explores the latest advancements in customer relationship management within the banking sector. It focuses on innovative strategies and technologies that enhance customer engagement and satisfaction.

Track 02

Data Analytics for Enhanced Banking Services

This session delves into the application of data analytics in retail banking to improve service delivery and operational efficiency. Participants will discuss methodologies for leveraging data to drive customer insights and decision-making.

Track 03

Personalization in Banking: Strategies and Challenges

This track examines the importance of personalized services in banking and the challenges faced in implementing these strategies. It will highlight case studies and best practices for creating tailored customer experiences.

Track 04

The Role of AI in Transforming Banking Operations

This session focuses on the integration of artificial intelligence in banking operations and customer relationship management. Discussions will include AI-driven solutions for enhancing customer interactions and operational efficiency.

Track 05

Loyalty Programs: Building Lasting Customer Relationships

This track investigates the design and effectiveness of loyalty programs in the banking industry. It will cover strategies for fostering customer loyalty and retention through innovative program structures.

Track 06

Omni-Channel Banking: A Seamless Customer Experience

This session addresses the challenges and opportunities of implementing an omni-channel approach in banking. Participants will explore how to create a cohesive customer experience across multiple platforms and touchpoints.

Track 07

Predictive Analytics in Banking: Anticipating Customer Needs

This track focuses on the use of predictive analytics to forecast customer behavior and preferences in the banking sector. It will highlight techniques for utilizing data to enhance service offerings and customer satisfaction.

Track 08

Risk Management in Customer Relationship Strategies

This session examines the intersection of risk management and customer relationship strategies in banking. It will discuss frameworks for balancing customer engagement with risk mitigation.

Track 09

Service Innovation in Banking: Trends and Impacts

This track explores emerging trends in service innovation within the banking industry. Participants will discuss the implications of these innovations on customer experience and competitive advantage.

Track 10

Marketing Analytics: Driving Customer Engagement

This session focuses on the role of marketing analytics in enhancing customer engagement strategies in banking. It will cover tools and techniques for measuring and optimizing marketing effectiveness.

Track 11

Banking Strategy and Process Optimization

This track addresses strategic approaches to process optimization in banking operations. Discussions will include methods for improving efficiency and effectiveness in customer relationship management.